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CREDIT CARD ACCEPTANCE POLICY:

Our policy is to question all credit card transactions that show an address mismatch. This means that for some reason the address given does not match the address in the credit card system. There are various reasons why this occurs, some explainable, some not. If your receipt shows "No Match" on the address, it will be questioned. We will not ship your merchandise and will cancel and refund the order if we cannot resolve the discrepancy with you in a few hours. Please use your base credit card address on the order. If you want the order shipped to your work location for example, use your work location as an alternate shipping address, as long as the name on that address matches the credit card. Visa & MasterCard:CARD VERIFICATION NUMBER (CV) LOCATION This number is printed on your MasterCard, Visa and Discover cards in the signature area of the back of the card. (it is the last 3 digits AFTER the credit card number in the signature area of the card). American Express cards; it is in upper right on front of card. The Credit Card Validation Code is a 3 or 4 digit security code printed on the card. We use this code, as well as Address and Zip Code verification, to make decisions on whether to accept charges. This increases our commitment to protect consumers from fraud and reduces our exposure to fraud.

SHIPPING POLICY:

Alternate Shipping address - We will ship to an alternate address only if the addressee is the same person as the credit card holder. If you provide an incorrect address or redirect a shipment on your end your credit card will be charged an additional $10.00, that's what we are charged if the above happens. Your credit card will show this additional charge along with the reason and a copy of this policy statement. bullet

A.  STANDARD SHIPPING

WE DO NOT SHIP TO PO BOXES. We cannot get delivery confirmation shipping to a PO Box. We Do Not Ship to partial names. You must provide a complete name, eg: First name Surname. AK, HI, PR AND TERRITORIES MUST SELECT PRIORITY SHIPPING, SEE CHECKOUT.

B.  OVERNIGHT SHIPPING

We do not have the resources to offer overnight or second day shipping.

RETURN/REFUND POLICY:

Your Satisfaction is guaranteed, under the following guidelines. We serialize all merchandise. All returns must be pre-coordinated with us. All returns or shortages must be declared within 5 days of receipt. Do not return merchandise without an authorization.

A.  Return and outbound shipping is at buyer's expense.

Returns for damaged or missing part merchandise will be allowed and the cost of the merchandise refunded. Minor manufacturing flaws, paint or otherwise, are beyond our control and returns for such will be subject to the restock fee. Return shipping is at your expense. Returns for buyer's remorse will be assessed a 20% restock fee and return shipping is not compensated. Authorized Returns that are damaged severely beyond your initial description in the return shipment or missing factory packaging, will be subject to the 20% restock fee. Please package to prevent further damage and return in original factory package. A 50% restock fee is assessed for any return not in original manufacturers packaging.

 

B.  Policy Custom Built

Custom Build models are one of a kind, they are personalized for the buyer with lettering, new paint and special prototypical attachments. They will strongly represent the models in the photos in the Custom Build section of the website. They are not intended for child's play, they are for over 12 collectors only. If you want to return your model for any reason, we will issue store credits for our website, provided the model is returned to us in the original factory packaging. Return credits will equal the cost of the item, not shipping. You can use the credits on any of our websites. If you ignore the policy and do a chargeback on your card, we will contest it with our written policy. which is stated before you purchase and on your invoice. When the case is resolved, no site credits will be issued.

 

PRIVACY - Regarding your personal information and shopping.

  We keep no information, we share no information.   That is the simple truth.

 

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